Privacy Policy

1. General Provisions

This Privacy Policy (hereinafter referred to as the «Policy») governs the processing and protection of personal data of users of the website atelie.kz (hereinafter referred to as the «Site»), owned by the «Azhur» atelier, Almaty (hereinafter referred to as the «Atelier», «we»). The Policy is developed in accordance with the Law of the Republic of Kazakhstan «On Personal Data and Their Protection».

By using the Site, sending a message via WhatsApp to the numbers listed on it, or contacting us in any other way, you confirm your agreement with the terms of this Policy. If you do not agree with them, please do not use the Site.

2. What Data We Collect

We strive to collect only the minimum data necessary to provide clothing tailoring and repair services. This includes:

• Contact Information — your name and phone number, which you voluntarily provide when contacting us via WhatsApp or by phone.
• Content of Inquiry — a description of the garment and the desired service, which you provide to us yourself.
• Technical Data — anonymized visit statistics (device type, browser, pages viewed), collected by web analytics services through cookies.

We do not request passport data, bank card details, or other sensitive information through input forms on the Site.

3. Purposes of Data Processing

The collected data is used exclusively to:

• respond to your inquiry and agree on the service, timeline, and cost;
• fulfill an order for tailoring, repair, or alteration of a garment;
• notify you when the order is ready and, if necessary, clarify details;
• improve the Site's performance and service quality based on anonymized statistics.

4. Cookies and Analytics

The Site uses cookies — small text files stored in your browser. They help remember settings and collect anonymized visit statistics. You can disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Transfer to Third Parties

We do not sell or transfer your personal data to third parties for marketing purposes. Data may be processed by our contractors (e.g., hosting provider or analytics service) only to the extent necessary for the Site's operation and subject to their confidentiality obligations. Disclosure of data is possible only upon request of authorized state bodies in accordance with the legislation of the Republic of Kazakhstan.

6. Storage Periods

We store contact data and correspondence related to an order for the period necessary to fulfill the order and warranty service, after which we delete or anonymize it. Anonymized statistics may be stored indefinitely.

7. Data Protection

We take organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Only employees who need it for their work have access to the data.

8. Your Rights

With respect to your personal data, you have the right to:

• Obtain information about the processing of your data;
• Request correction, blocking, or deletion of data if it is incomplete, outdated, or processed in violation;
• Withdraw consent to processing by sending us a corresponding request.

9. How to Contact Us

For any questions related to the processing of personal data, please contact the atelier «Azhur»:

• Address: Almaty, Birzhan St., 4 k2
• Phone: +7 (777) 042 70 84
• E-mail: info@atelie.kz

10. Changes to the Policy

We may update this Policy from time to time. The current version is always posted on this page. We recommend reviewing it periodically. The date of the last update is indicated below.

Update date: June 11, 2026